Shipping policy

Shipping Policy

Last updated: [Insert Date]

All orders are processed and shipped from our primary location in Morges, Switzerland (with occasional dispatches from Zurich, Switzerland).

1. Shipping Destinations

We currently ship to:

  • Switzerland

  • European Union (EU) countries

2. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

3. Delivery Estimates (Not Guaranteed)

  • Switzerland: Estimated delivery within 2–4 business days.

  • EU: Estimated delivery within 2–10 business days.

These are estimates only and may vary depending on postal delays, customs clearance, or other factors beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on delivery location and shipping method chosen.

  • Tracked and untracked shipping options may be available depending on the order value and destination.

5. Tracking

  • Tracking is available for certain shipments, depending on the shipping method selected at checkout.

  • If tracking is not chosen, Crystal Elysium is not responsible for lost parcels after dispatch.

6. Customs, Duties & Taxes

  • For orders shipped outside Switzerland, customers are responsible for any applicable customs duties, VAT, or import taxes.

  • We are not responsible for delays caused by customs clearance.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Contact:
Crystal Elysium
Promenade de l'Eglantine 1
1110 Morges, Switzerland
Email: crystalelysium@yahoo.com