Privacy policy

Effective Date: 21/09/2025

Crystal Elysium (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website www.crystal-elysium.com, make a purchase, or otherwise interact with us.

1. Information We Collect

We collect the following categories of information:

  • Order & Customer Data: Name, billing/shipping address, phone number, email address, payment details (processed securely by our payment providers, not stored by us).

  • Account Information: If you create an account, we store your login credentials and order history.

  • Device & Browsing Data: IP address, browser type, pages visited, referring URLs, and other analytics data.

  • Marketing Preferences: Your subscription to newsletters or promotional emails.

2. How We Use Your Information

We process your personal data to:

  • Fulfill and ship your orders.

  • Provide customer service and respond to inquiries.

  • Improve our website, product offerings, and user experience.

  • Send marketing communications where legally permitted.

  • Detect and prevent fraud or abuse.

  • Comply with legal obligations (e.g., tax reporting).

3. Payment Processing

We use Stripe, PayPal, and TWINT for secure payment processing. Your payment information is handled directly by these providers and is subject to their privacy policies.

4. Analytics & Marketing

We use various analytics and marketing tools to understand visitor behavior and display relevant advertising:

Google Analytics

Our website uses Google Analytics to collect aggregated, anonymized data on how visitors use the site. Google may set cookies to facilitate this. Learn more here: https://policies.google.com/privacy.

Meta (Facebook & Instagram) Pixel and Conversions API

We use the Meta Pixel and Conversions API to:

  • Measure the effectiveness of our Facebook and Instagram ads.

  • Create advertising audiences (remarketing).

  • Display ads to users who have shown interest in our products.

Information such as pages viewed, products added to cart, purchases, IP address, and browser information may be transmitted to Meta Platforms Ireland Ltd. This data may be used to deliver personalized ads when you use Facebook, Instagram, or other Meta services.

You can opt out of personalized ads by adjusting your settings in your Facebook or Instagram account:
https://www.facebook.com/adpreferences

5. Marketing Audiences

Where legally permitted, we may share certain customer data (e.g., email address, phone number) in hashed, pseudonymized form with Meta or other advertising platforms for the purpose of creating Custom Audiences and lookalike audiences. This allows us to reach people likely to be interested in our products.

6. Cookies & Consent

Our website uses cookies for functionality, analytics, and marketing. For visitors from the EU/EEA, we ask for your consent for marketing/tracking cookies in accordance with GDPR. You can manage or withdraw your consent anytime via our cookie banner.

7. Data Sharing

We share your data only with trusted third parties necessary to run our business:

  • Payment processors (Stripe, PayPal, TWINT)

  • Shipping providers (Swiss Post, DHL, etc.)

  • Marketing and analytics providers (Google, Meta)

  • Shopify (as our e-commerce platform)

These partners only process data to the extent necessary to provide their services.

8. Data Retention

We retain your data as long as needed to provide services and comply with legal obligations (e.g., 10 years for accounting records under Swiss law).

9. Your Rights

Under Swiss data protection law (and GDPR if you are an EU/EEA resident), you have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Object to processing for marketing purposes.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at: crystalelysium@yahoo.com

10. Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews.

11. Contact

Crystal Elysium
Promenade de l'Eglantine 1
1110 Morges, Switzerland
Email: crystalelysium@yahoo.com